Guides
LATAM WORK CULTURE
Communication & Work Culture
Relationship First
In both cultures, relationships are central to professional interactions. Small talk and warm greetings are not only common—they’re expected. Skipping this can come across as cold or overly transactional.
Tip: A quick personal check-in shows respect and care.
Communication Style
Both cultures tend to favor indirect communication in sensitive situations. People may soften or avoid a blunt “no” to maintain harmony and politeness. You may hear:
“Let me see what I can do…” instead of “I can’t.”
“I’ll take a look” instead of “I’m unsure how to do that.”
Tip: Follow up with clarifying questions in a friendly way. That’s totally normal and appreciated.
Encouraging Proactivity
Due to more hierarchical traditional work environments, it’s common for talent to wait for direction at first—especially when working with a new manager or foreign client. That said, most remote professionals want to be proactive and just need early encouragement.
Tip: Say things like “Feel free to speak up with ideas—this is a collaborative space” or “You don’t need to wait for me to approve everything.”
Feedback Culture
Direct feedback is welcome when delivered respectfully and with care. Overly blunt or critical feedback without context can feel personal. Sandwiching feedback or framing it around growth opportunities helps it land better.
Tip: Start with praise, then offer suggestions with context and kindness.
Time Sensitivity
Punctuality is valued in professional settings in both countries. Remote workers especially tend to be on time and proactive about communicating delays.
However, flexibility is also a cultural norm—so being too rigid with time or deadlines without context may feel tense.
Tip: Be explicit but human when something is urgent or time-sensitive.
Final Word
These observations are general and may vary by person, region, or age. The best move? Ask your talent how they prefer to work—most will be happy you cared enough to ask.